The rules of working together.

These Terms apply when you hire Velocity Labs, LLC ("we," "us," or "Velocity Labs") for any service. By engaging us, you agree to these terms. If you don't agree, don't hire us — no harm done.

For every paid engagement, we'll also send you a one-page proposal with the specific scope, deliverables, and timeline. The proposal and these Terms together form our agreement.

We offer three categories of work:

• AI Process Audit — a 2–3 week embedded review of your business, ending in a written audit report.
• Team Training — live, hands-on AI training for your team, with written reference materials.
• Custom Builds — small, focused software tools we build for a fixed price when off-the-shelf options don't fit.

The free 30-minute discovery call is not a paid engagement and is not subject to these terms beyond confidentiality and the right to decline working with anyone for any reason.

Pricing for every engagement is quoted as a fixed price in the proposal. We do not bill by the hour and we do not increase the price during an engagement unless you specifically ask for additional scope (in which case we'll quote that separately, in writing, before doing the work).

Payment schedule for all engagements:

• 50% deposit — invoiced after the discovery call, due before we begin work
• 50% balance — invoiced on delivery of the agreed-upon work, due within 14 days

Invoices are paid by ACH or credit card. We accept checks for engagements over $10,000.

No refunds. The 50% deposit is non-refundable once we begin work. The 50% balance is due regardless of whether you choose to implement our recommendations or use the deliverables. We charge for the work we do, not for outcomes we can't guarantee.

If you cancel before we've begun work, we'll refund the deposit in full — minus any third-party costs we've already incurred on your behalf.

For us to deliver good work, you agree to:

• Provide reasonable access to the people, tools, and information we need
• Respond to questions and review requests within 5 business days
• Pay invoices on time
• Be honest with us. If something isn't working, tell us early so we can fix it.

If you can't meet these basics, the engagement may stall. Stalled engagements still incur the work we've completed up to the pause.

For audits and training: all written deliverables (audit reports, workflow guides, reference docs) become yours upon final payment. You can share them internally, fork them, modify them — they're yours.

For custom builds: on final payment, you own the source code and any custom logic specific to your business. We retain the right to reuse general-purpose code patterns and libraries in other projects.

We retain the right to discuss anonymized lessons-learned in marketing materials, articles, and at industry events. We will never name you or your business without your explicit written permission.

We treat everything you share with us as confidential by default. We do not share your business information, processes, financials, or strategy with anyone outside Velocity Labs.

We're happy to sign a mutual NDA before any work begins — we'll send you ours, or sign yours. If you'd rather skip it, our standard practice is treated as binding by default.

We do our work in good faith and with reasonable professional skill. We do not guarantee specific outcomes — like "this will save you X hours" or "this will increase revenue by Y%." We can tell you what's worked for other businesses, but your results will depend on your team, your industry, and a hundred other variables.

Our total liability for any engagement is capped at the amount you paid us for that engagement. We're not liable for indirect, consequential, or lost-profit damages. (Standard contractual language. Talk to a lawyer if you want to negotiate it.)

You can cancel an engagement in writing at any time. If you cancel after work has begun, you owe us for work completed to date — which, depending on timing, may include the full project price. The 50% deposit is non-refundable once work has begun.

We may end an engagement if you don't pay, if you ask us to do something illegal, or if continuing the work would compromise our professional standards. We'll always tell you why, in writing, before walking.

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Salt Lake County, Utah.

We may update these Terms from time to time. The version that applies to your engagement is the version in effect on the day you sign the proposal. We'll notify active clients of material changes by email at least 30 days before they take effect.